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Housing and Property Services Vulnerabilities and Reasonable Adjustment Draft Policy
This draft policy seeks to support vulnerable tenants and household members living in North Tyneside Council homes and North Tyneside residents to address the challenges they may face in:
sustaining their tenancy
improving the quality of their homes
accessing and benefiting from our services
It is our commitment to ensure residents with disabilities and/or vulnerabilities are not disadvantaged when accessing our services.
This draft policy sets out how we define vulnerability, identify those who are vulnerable and take action to support them. The draft policy also defines what a ‘reasonable adjustment’ is, the circumstances in which they will be made and how they can be requested.
We held a focus group last year with several representatives from local voluntary and community groups, to discuss the potential development of this new policy to formalise our approach. This provided valuable insight from organisations who have direct contact every day with those within the borough who may be considered vulnerable, to help shape the policy from the initial stages. Their views have been considered in this draft policy.
We want to know if the draft policy is easy to understand or if there is anything missing from it.
Please let us know by completing this anonymous survey. All responses will be dealt with in accordance with our privacy statement which can be found here.
If you have any questions about this survey or need us to do anything differently to help you take part, including providing this information in another language or format, please contact jane.allison@northtyneside.gov.uk or call 0191 643 2828.
Closing date for responses is Sunday 3 August 2025.
This draft policy seeks to support vulnerable tenants and household members living in North Tyneside Council homes and North Tyneside residents to address the challenges they may face in:
sustaining their tenancy
improving the quality of their homes
accessing and benefiting from our services
It is our commitment to ensure residents with disabilities and/or vulnerabilities are not disadvantaged when accessing our services.
This draft policy sets out how we define vulnerability, identify those who are vulnerable and take action to support them. The draft policy also defines what a ‘reasonable adjustment’ is, the circumstances in which they will be made and how they can be requested.
We held a focus group last year with several representatives from local voluntary and community groups, to discuss the potential development of this new policy to formalise our approach. This provided valuable insight from organisations who have direct contact every day with those within the borough who may be considered vulnerable, to help shape the policy from the initial stages. Their views have been considered in this draft policy.
We want to know if the draft policy is easy to understand or if there is anything missing from it.
Please let us know by completing this anonymous survey. All responses will be dealt with in accordance with our privacy statement which can be found here.
If you have any questions about this survey or need us to do anything differently to help you take part, including providing this information in another language or format, please contact jane.allison@northtyneside.gov.uk or call 0191 643 2828.
Closing date for responses is Sunday 3 August 2025.
We would welcome your feedback on Housing and Property Services Draft Vulnerabilities and Reasonable Adjustments Policy. It is our commitment to ensuring residents with disabilities and/or vulnerabilities are not disadvantaged when accessing our services. The policy sets out how we define vulnerability, identify those who are vulnerable and take action to support them. It also defines what a ‘reasonable adjustment’ is, the circumstances in which they will be made and how they can be requested.
This is an anonymous survey. All responses will be dealt with in accordance with our privacy statement which can be found here.
If you have any questions about this survey or need us to do anything differently to help you take part, including providing this information in another language or format, please contact jane.allison@northtyneside.gov.uk or call 0191 643 2828.
The closing date for this survey is Sunday 3 August.
Housing and Property Services Vulnerabilities and Reasonable Adjustment Draft Policy is currently at this stage
This consultation is open for contributions.
Under Review
this is an upcoming stage for Housing and Property Services Vulnerabilities and Reasonable Adjustment Draft Policy
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Housing and Property Services Vulnerabilities and Reasonable Adjustment Draft Policy
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
