Chargeable Policy

This Consultation has closed.  The outcomes of the consultation will be shared on this website. If you would like an email update on this and other consultations please sign up to Our North Tyneside Voice

Photo of someone repairing a door handle
Date of consultation: 31 January to 2 March 2025
Number of responses: 124 surveys

Summary: Thank you for giving us your views which were overwhelmingly positive. We are now analysing the results and the results will be shared on the You Said We Did Hub.

Housing and Property Services are developing a policy, the Chargeable Policy, that aims to ensure that only appropriate costs including those for repairs and maintenance of properties, are being met by Housing Services. Other costs such as costs to repair damage caused by the tenant or leaseholder, house clearance and court costs are charged to them.

The policy will clarify the Councils and residents responsibilities and outline the payments that tenants or leaseholders would be responsible for paying to meet the repair, works or additional costs.

The policy will also be proactive in its approach to the prevention of chargeable costs and it is hoped that this will help residents manage their tenancy and help us retain well maintained, safe and affordable properties for all residents. 

Please read the draft policy and then share your views via the survey link below.

The consultation will close on Sunday 2nd March

Date of consultation: 31 January to 2 March 2025
Number of responses: 124 surveys

Summary: Thank you for giving us your views which were overwhelmingly positive. We are now analysing the results and the results will be shared on the You Said We Did Hub.

Housing and Property Services are developing a policy, the Chargeable Policy, that aims to ensure that only appropriate costs including those for repairs and maintenance of properties, are being met by Housing Services. Other costs such as costs to repair damage caused by the tenant or leaseholder, house clearance and court costs are charged to them.

The policy will clarify the Councils and residents responsibilities and outline the payments that tenants or leaseholders would be responsible for paying to meet the repair, works or additional costs.

The policy will also be proactive in its approach to the prevention of chargeable costs and it is hoped that this will help residents manage their tenancy and help us retain well maintained, safe and affordable properties for all residents. 

Please read the draft policy and then share your views via the survey link below.

The consultation will close on Sunday 2nd March

  • CLOSED: This survey has concluded.

    Chargeable Policy

    Housing and Property Services are developing a Chargeable Policy that sets out the payments that tenants or leaseholders would be responsible for paying to meet the repair, works or additional costs that housing services has incurred outside its remit and responsibility as a landlord due to the action or inaction of a tenant or leaseholder. This could include for example costs to repair to damage caused by the tenant or leaseholder, house clearance, court costs etc. We hope that this short policy will:

    • provide clarity about the responsibilities of tenants, leaseholders and housing officer
    • provide clear guidance on what may be considered a chargeable cost 
    • explain what action tenants and leaseholders, and housing officers can take to ensure charges do not need to be brought e.g. actions such as: tenants leaving a property in a clean and orderly state when moving out, housing officers discussing repair responsibilities with new tenants
    • outline our process for charging and what payment arrangements we will put in place
    • explain what action we will take if a chargeable payment is not made
    • outline how appeals can be made
    • explain where more details and support can be found


    We would welcome your views on the draft policy. You can share them with us by completing this anonymous questionnaire. All feedback will be dealt with in accordance with our privacy notice, which can be found here in our privacy statement. 

    If you need us to do anything differently to help you reply, including providing this information in another language or format, please e-mail engagement@northtyneside.gov.uk.


    Please submit your responses by 2 March 2024

    This Consultation has closed.  The outcomes of the consultation will be shared on this website. If you would like an email update on this and other consultations please sign up to Our North Tyneside Voice