Chargeable Policy

Housing and Property Services are developing a Chargeable Policy that sets out the payments that tenants or leaseholders would be responsible for paying to meet the repair, works or additional costs that housing services has incurred outside its remit and responsibility as a landlord due to the action or inaction of a tenant or leaseholder. This could include for example costs to repair to damage caused by the tenant or leaseholder, house clearance, court costs etc. We hope that this short policy will:

• provide clarity about the responsibilities of tenants, leaseholders and housing officer
• provide clear guidance on what may be considered a chargeable cost 
• explain what action tenants and leaseholders, and housing officers can take to ensure charges do not need to be brought e.g. actions such as: tenants leaving a property in a clean and orderly state when moving out, housing officers discussing repair responsibilities with new tenants
• outline our process for charging and what payment arrangements we will put in place
• explain what action we will take if a chargeable payment is not made
• outline how appeals can be made
• explain where more details and support can be found

We would welcome your views on the draft policy. You can share them with us by completing this anonymous questionnaire. All feedback will be dealt with in accordance with our privacy notice, which can be found here in our privacy statement. 

Please submit your responses by 2 March 2024