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Our tenant engagement plan sets out how tenants’ views and suggestions for improving our services are collected on a regular basis through a wide range of events and activities.
Our aim is to encourage our tenants to get involved in a way they feel comfortable with. Tenants can choose how often they want to get involved, ranging from filling in an occasional survey to joining a group that meets regularly to review a particular aspect of the housing service. Our activities are informal, informative and offer the chance to meet new people and learn more about our housing services.
The plan is essential to North Tyneside Council’s Housing Service because:
It helps us to understand the services tenants use and how they want them delivered.
It enables tenants to help shape the services and set standards they expect.
It will help us make good decisions and use resources wisely on the services tenants want and use.
It helps us improve customer satisfaction with housing services and the council overall.
It is a legal requirement.
Regulation of social housing in England changed from 1 April 2024, following changes introduced by the Social Housing (Regulation) Act 2023. The aim of these changes was to strengthen the accountability of social landlords for providing safe homes and quality services, and treating tenants with respect. Standardised tenant satisfaction measures are intended to make landlords' performance more visible to tenants, and help tenants hold their landlord to account.
You can read our plan on this page. If you have any questions about any aspect of it, or tenant engagement in general, you can email us at engagement@northtyneside.gov.uk or call 0191 643 2828.
Our tenant engagement plan sets out how tenants’ views and suggestions for improving our services are collected on a regular basis through a wide range of events and activities.
Our aim is to encourage our tenants to get involved in a way they feel comfortable with. Tenants can choose how often they want to get involved, ranging from filling in an occasional survey to joining a group that meets regularly to review a particular aspect of the housing service. Our activities are informal, informative and offer the chance to meet new people and learn more about our housing services.
The plan is essential to North Tyneside Council’s Housing Service because:
It helps us to understand the services tenants use and how they want them delivered.
It enables tenants to help shape the services and set standards they expect.
It will help us make good decisions and use resources wisely on the services tenants want and use.
It helps us improve customer satisfaction with housing services and the council overall.
It is a legal requirement.
Regulation of social housing in England changed from 1 April 2024, following changes introduced by the Social Housing (Regulation) Act 2023. The aim of these changes was to strengthen the accountability of social landlords for providing safe homes and quality services, and treating tenants with respect. Standardised tenant satisfaction measures are intended to make landlords' performance more visible to tenants, and help tenants hold their landlord to account.
You can read our plan on this page. If you have any questions about any aspect of it, or tenant engagement in general, you can email us at engagement@northtyneside.gov.uk or call 0191 643 2828.
