Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
How to have your say on how a social housing landlord is performing
In April 2023, the government introduced new Tenant Satisfaction Measures (TSMs) for social housing landlords including councils.
The Regulator of Social Housing the regulator will use the TSMs to measure whether social housing landlords are delivering good quality homes and housing services. They will also help identify areas that need to be improved.
Every year the council, and other social housing landlords, will have to assess whether our tenants are satisfied with the homes and housing services we offer.
The TSMs will make it easier for our tenants to see how well we are doing and hold us to account if something goes wrong or isn't good enough.
The government have said some questions must be included in the TSMs. For example the first question must be about overall satisfaction.
Social housing landlords can ask other questions as part of the survey to improve understanding of tenants satisfaction and needs.
The results of the TSM survey must be published and shared with the regulator.
In April 2023, the government introduced new Tenant Satisfaction Measures (TSMs) for social housing landlords including councils.
The Regulator of Social Housing the regulator will use the TSMs to measure whether social housing landlords are delivering good quality homes and housing services. They will also help identify areas that need to be improved.
Every year the council, and other social housing landlords, will have to assess whether our tenants are satisfied with the homes and housing services we offer.
The TSMs will make it easier for our tenants to see how well we are doing and hold us to account if something goes wrong or isn't good enough.
The government have said some questions must be included in the TSMs. For example the first question must be about overall satisfaction.
Social housing landlords can ask other questions as part of the survey to improve understanding of tenants satisfaction and needs.
The results of the TSM survey must be published and shared with the regulator.
