How to have your say on how a social housing landlord is performing

In April 2023, the government introduced new Tenant Satisfaction Measures (TSMs) for social housing landlords including councils.

The Regulator of Social Housing the regulator will use the TSMs to measure whether social housing landlords are delivering good quality homes and housing services. They will also help identify areas that need to be improved.

Every year the council, and other social housing landlords, will have to assess whether our tenants are satisfied with the homes and housing services we offer.

The TSMs will make it easier for our tenants to see how well we are doing and hold us to account if something goes wrong or isn't good enough.

The government have said some questions must be included in the TSMs. For example the first question must be about overall satisfaction.

Social housing landlords can ask other questions as part of the survey to improve understanding of tenants satisfaction and needs.

The results of the TSM survey must be published and shared with the regulator.

In April 2023, the government introduced new Tenant Satisfaction Measures (TSMs) for social housing landlords including councils.

The Regulator of Social Housing the regulator will use the TSMs to measure whether social housing landlords are delivering good quality homes and housing services. They will also help identify areas that need to be improved.

Every year the council, and other social housing landlords, will have to assess whether our tenants are satisfied with the homes and housing services we offer.

The TSMs will make it easier for our tenants to see how well we are doing and hold us to account if something goes wrong or isn't good enough.

The government have said some questions must be included in the TSMs. For example the first question must be about overall satisfaction.

Social housing landlords can ask other questions as part of the survey to improve understanding of tenants satisfaction and needs.

The results of the TSM survey must be published and shared with the regulator.