BCC: You Said, We did

By completing our questionnaire survey you have helped highlight the barriers to engagement and we have already started to put things in place to help with this, some of these things can be done quickly other will take longer but we are committed to keeping you informed with progress.

You Said	We Did	Other Information
I don’t think my views will result in any change	We have created this area of our website where we can tell you how you reviews do result in change. We will also put something on our Have Your Say boards to let people know who don't engage online.	Read our North Tyneside Voice Magazine and we will feed back in this.
I do not know enough about the council and it's services to give my views	When we consult or engage we must give you enough information, in a form that is understandable to help you take part. You personal experience is what we would like to hear and that will help us improve our customer care and the way we deliver services.	Read our North Tyneside Voice Magazine and that will keep you informed
I do not have access to the internet	In our 6 Community Hubs and Libraries we have a display board called Have Your Say. We always put paper copies of any consultations or notices of engagement events on this and we will now add a you said we did section to feedback to you. If this	If you have mobility or other health or caring issues which prevent you from getting to a Community Hub and Library phone us and we will help you get involved if you want to 0191 6742828.
I have a disability and do not know what support is available to help me share my views	As a Council we take equality, diversity and inclusion very seriously. We listen to and engage with all our residents not just those who find it easy. If you have particular problems accessing a consultation or engagement in any way please phone us on 0191 6432828 or email engagement@northtyneside.gov.uk and we will help you give your views.	Our new engagement website Our North Tyneside Voice is speech enabled and we are working hard to ensure the content is easily read. Some residents attend events with their carers and we will always consider transport options if necessary.
I feel ignored	We are sorry that you feel this way and do not want this to be the case. You can contact us if you feel that engagement or consultation regarding you issue would help and we will advise you if we cant hep. Phone us on 0191 6432828 or email engagement@northtyneside.gov.uk	If you have reported something and feel you have been ignored you could phone customer service or contact your elected councillor.
I do not get replies to my queries	We have developed Customer service Team which is impartial from other council services. Their role is to listen to your concerns, issues, or complaints about council services and find a solution for you. Call them on 0191 64 322 80 Monday to Friday, 9am to 4.30pm – you’ll get a reply within two working days. The team know council services well and are a great way of getting something fixed quickly.	You can complete a complaints form -Complaints form \| North Tyneside Council There is more information regarding making a complaint Council's complaints webpage
I didn't know I could give my views	We are working really hard to promote engagement opportunities online, in our 6 Community Hubs and Libraries, through drops-ins and events. We are also looking at accessibility working with marginalised residents and communities.
I don't want to give my views	Choice is everything and we will continue to advertise the ways you can engage in Our North Tyneside magazine, on our Have Your Say Boards in the 6 Community Hubs and Libraries. Our North Tyneside Voice is open to any resident of the borough.	We understand that some people do not want to give views and we hope this means they are happy with the council and the services it provides.